Information We Collect
When you create an account we collect your name, email address and password, and a record that you confirmed you are 18 or older. You can add a phone number, saved delivery addresses and a wishlist to your account. When you place an order, whether signed in or as a guest, we collect your email address, name, delivery address and the items you ordered. Your card details are entered on our payment processor's page and we never see or store them. If you leave a product review, your rating and comment are saved and shown on the product page with your name. If you email us, we keep your message.
How We Use Your Information
We use your information to process and deliver orders, send order and shipping emails, run your account and answer your questions. To deliver an order we buy the items from a local store and ship them to you, and we share your name and delivery address with the shipping carriers and delivery services that carry the package. We also share information with service providers that run the site for us: our payment processor, our email provider and our hosting and database provider. We do not sell your data.
Emails
We email you about your orders (an order confirmation and a shipping notice) and about your account, such as confirming your email address or resetting your password. If you sign up with the email box on our homepage, we save your email address together with the sign-up wording you agreed to and the time, and we may email you about new arrivals, restocks and festival deals. We only add you if you sign up yourself; placing an order does not add you. Every newsletter email will include a way to unsubscribe, and you can leave at any time on our unsubscribe page (merodelivery.com/unsubscribe). We keep a record that you unsubscribed so we do not email you again. Order and account emails keep arriving either way.
Cookies
We use essential cookies and similar browser storage to keep you signed in and to remember your shopping cart on your device. We do not run analytics or advertising cookies on this site. See our Cookie Policy for details.
Chat Assistant
The site shows a chat assistant that is loaded from our own platform. What you type into it is sent to that platform so it can answer you. Please do not type card numbers or passwords into it.
Data Security
We encrypt data in transit (SSL/TLS), and access to personal data is limited to our staff and the service providers that run the site for us. We do not set a fixed deletion date for order records.
Your Rights
You can view and edit your name, email, phone number and saved addresses in your account, and remove saved addresses and wishlist items yourself. To ask us to access, correct or delete other personal data, email Merodeliveryusa@gmail.com. We may keep order records where we need them for accounting, tax or fraud prevention.
Children
MeroDelivery is for adults: you must be 18 or older to create an account or place an order. We do not knowingly collect information from children under 13. If you believe a child has given us their details, email us at Merodeliveryusa@gmail.com and we will delete it.
Contact
For any privacy-related questions, email us at Merodeliveryusa@gmail.com.