Orders & Shipping

How long does shipping take?

Standard delivery takes 3–5 business days. Same-day delivery via Uber is available in the Harrisburg, PA and Columbus/Cincinnati, OH areas — contact us to arrange it.

Do you ship to all US states?

Yes! We ship to all 50 US states. Shipping rates are calculated at checkout based on your location.

Can I track my order?

Yes. Once your order ships, you will receive a tracking number via email. You can also track your order from your account dashboard.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours of placing them. Contact us at Merodeliveryusa@gmail.com as soon as possible.

What is your return policy?

We accept returns within 7 days of delivery for most items. Items must be unused, in original packaging, and in the same condition as received. See our Returns page for full details.

Products & Quality

Are the products authentic?

Yes. Every product we sell is an authentic Nepali item, hand-picked and quality-checked before it reaches your door.

What if my product arrives damaged?

If your order arrives damaged, take photos and contact us within 48 hours. We will arrange a replacement or full refund.

Do you offer bulk pricing?

We don't offer bulk or wholesale pricing right now — every product is one price, no matter the quantity.

Payments

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex) and debit cards via Stripe. All payments are secured with SSL encryption.

Is my payment information safe?

Yes. We never store your card details. All transactions are processed securely through Stripe, a PCI-compliant payment processor.